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Navy Awards FFG(X) Conceptual Design Contracts

The U.S. Navy awarded five $15 million conceptual design (CD) contracts for the new guided missile frigate (FFG(X) program today: Austal USA, Huntington Ingalls Industreis [HII], Lockheed Martin [LMT], Fincantieri’s Marinette Marine, and General Dynamics’ Bath Iron Works [GD]. The CD awards are intended to reduce the program risk by allowing industry to mature designs […]

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NPR’s New Nuke SLCM May Not Be Submarine-Launched

The Defense Department has not yet decided what platform would launch the new nuclear- armed sea-launched cruise missile (SLCM) the administration is seeking in the recent nuclear posture review (NPR), the head of U.S. Strategic Command said on Friday. Air Force Gen. John Hyten said the Pentagon’s FY ’19 budget request has a tasking to […]

The post NPR’s New Nuke SLCM May Not Be Submarine-Launched appeared first on Defense Daily Network.

Amid Heavy Operational Tempo, Lockheed Martin Awarded Extension For National Cyber Range

Lockheed Martin [LMT] has received a contract extension to continue supporting the Army’s National Cyber Range (NCR) because training demands nearly depleted the current contract ceiling. The Army’s Program Executive Office Simulation, Training and Instrumentation (PEO-STRI) in Orlando received authorization of the Justification & Approval for the contract extension on Feb. 8. “The contract will […]

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Defense Watch

SOCOM R&D. Rep. Elise Stefanik (R-N.Y.) chairwoman of the House Armed Services Committee’s emerging threats and capabilities panel, says she is “somewhat disappointed” that U.S. Special Operations Command’s fiscal year 2019 budget request would cut SOCOM’s research and development funding for the second year in a row. But Army Gen. Raymond “Tony” Thomas, SOCOM’s commander, […]

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Air Force Plans To Proceed With Purchasing Light-Attack Aircraft

The U.S. Air Force intends to rapidly buy a fleet of light-attack aircraft after it conducts a second round of experiments with such planes later this year, service Secretary Heather Wilson said Feb. 16. The Air Force recently updated its five-year spending plan to include a $2.4 billion “placeholder" to acquire the aircraft, Wilson told […]

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White House Says ‘Malicious Cyber Activity’ Cost US $109 Billion In 2016

Cyber-attacks cost the U.S. economy between $57 billion and $109 billion in 2016 and are measured in things like lost revenue, data and intellectual property, court settlements, regulatory penalties and reputational damage, says a new report by the White House Council of Economic Advisors. The most costly attacks are associated with cyber theft of intellectual […]

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Customer Care Representative

Job Location: Oshkosh, WI
Job Type: Full Time

Customer Care Representative


Job Location(s):
Oshkosh, WI

Start Date:
March 2018

Special Notes/Instructions:
Please apply at https://info.4imprint.com/employment/

Employment Term:

Employment Type:
Full Time

Hours per Week:

Work Hours (i.e. shift):
8am-5pm & 10:30am-7:30pm

Starting Salary Range:

Required Education:
High School or Equivalent

Required Experience:

Required Security Clearance:

Related Categories:
Customer Service - General

Position Description
As a Customer Care Representative, you make the 4imprint brand come alive and interact with our customers throughout the day by providing them with the most remarkable service theyve ever had!

Youll be assisting customers with their current orders and any claim situations that arise to find a resolution that satisfies the customer.

Heres what a typical day might look like. Other duties may be assigned.
  • Demonstrate the eight core principles that guide every 4imprint teammate on a daily basis: Honesty, Curiosity, Collaboration, Flexibility, Accountability, Empathy, Positive Attitude, Humility.
  • Assist customers when a claim situation occurs, processing each claim to the satisfaction of our customers.
  • Take incoming calls to ensure prompt customer response/resolution per department standards.
  • Process emailed claims from the claims email bin.
  • Request/process samples for vendor credits.
  • Work closely with the Accounting Department to process vendor and customer credits.
  • Follow-up with customers and vendors in a timely manner.
  • Handle all aspects of customer/vendor contact respectfully.
  • Work closely with team managers to provide appropriate feedback to Customer Service Representatives in areas requiring further development.
  • Meet and maintain performance objectives and goals.
  • Participate in training classes and actively seek professional development.
  • Maintain a current understanding of trends and updates in your role.
  • Calls with customers/vendors may be monitored on a random basis to ensure high quality

You might be a fit for this position if you are:
  • A self-starter who takes initiative to solve problems and follow up with customers.
  • Friendly, tactful and professional in your communications on the phone, in person and in e-mail and capable of skillfully handling difficult conversations and situations.
  • A multi-tasker that likes to stay on your toes.
  • Organized and focused on the details that matter.
  • Fluent with computers and Microsoft Outlook.
  • Patient, level-headed and cool under pressure.
  • Someone who enjoys change and trying new things.

Required education/experience:
  • High school diploma or equivalent.
  • Minimum 1 year sales/customer service experience.

Physical Demands/Work Environment:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations(s) may be made to enable individuals with disabilities to perform the essential functions.
  • Regular and predictable attendance.
  • Ability to effectively communicate with others (verbally and in writing).
  • Ability to enter data.
  • Work will be performed at 4imprint, Oshkosh.

Equal opportunity/affirmative action employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

How To Apply:
Besides a wonderful team to work with, here are a few more reasons to consider 4imprint:
• Medical, dental, disability, & life insurance
• Immediate paid vacation / sick time
• 401 (k) with immediate 100% vesting
• Tuition reimbursement
• Stock savings plan
• Gain sharing
• On-going, on-site training
• Paid time off to volunteer
• On-site massage therapist
• Oil change / car wash service
• Schwan's deliveries on-site
• Catered lunches
• Wellness program
• Internal promotion/transfer opportunities

4imprint is an Equal Opportunity Employer


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